General
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How long have you been in Business?
We are in business since 2002.
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To what type of events/business you supply?
We cater to food Take Away businesses like resellers, caterers, and food joints.
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Do you supply in small quantity or only in bulk?
We serve a minimum Invoice Value of Rs.1000 for Walk-in Customers and a minimum order of Rs.10000/- for any door delivery within Twin Cities.(Hyderabad and Secunderabad)
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What type of eateries you supply? Is there any specific type ?
We supply to all types of eateries, predominantly Take Away Food joints.
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Do you supply for events too or only to eateries?
We supply to all customers be it eatery or event.
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Where do you deliver?
We deliver within Twin cities and also to nearby districts where Road Transport is available. With applicable charges and timelines.
Orders
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How can I place my order?
Orders can be placed via our mobile app, walk in, and by call. Phone call orders are exclusive for our registered customers.
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What information should I have available while placing an order?
The customer should have a brief idea regarding the purpose for his order and general estimate of quantity. We would be happy to help you with the right item and quantity.
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How can I get a quote for my order?
You can get a quote by placing a requirement in our App. The requirement will be reviewed and will be resent as a quote. Also you can reach us through this CONTACT US Form
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Can I place my order in advance?
Yes. We can set a specific delivery schedule for all orders.
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What is the process for outstation orders?
Out station orders are carried out through customer specified Road Transport Company. For new Customers we can assist you Road Transports.
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Can you supply at the last minute? Or pre booking is compulsory?
Last Minute Supplies is possible only for Walk In Customers. Outstation orders require minimum of 3 working days for the order to be processed and delivered. Subject to prevailing local conditions.
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Is there a minimum order level?
Yes. For Walk-In Customers a minimum Invoice of Rs. 1000/- and for Free Door delivery a minimum of Rs. 10000/- is required.
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How much do you charge for delivery?
Free, above Rs. 10000/- order and approximately Rs. 200 per location in Twin Cities for lesser Invoices
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Can I change the order placed?
We update the order process status to all customers by Email and Sms. Orders once processed cannot be changed.
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What is your cancellation policy?
We can Exchange Goods at Store Locations within 14 Days of Invoicing.
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What should I do is my order hasn’t been delivered yet?
Please reach the respective branch using the contact details provided on your order copy.
Mobile App
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How do I create an account on app?
Login as a guest user. In the main menu select "Request for registration", it will take you to the new user registration form. Fill in all the required details like your company and contact details.
After we reviewing your profile, your account will be created, and you will receive the User ID and Password on your mobile and Email. -
How can I download ledger or invoice?
Login with your User id and password. Select outstanding/Ledger option from home screen.
To download an invoice: select the invoice number from the list and select Email invoice.
To download a ledger: select date range and select Email Ledger. -
How can I see my previous orders?
From main menu, select My Orders. You can see the list of your previous orders. You can edit quantities, delete some items or the entire order from here.
Payments
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Is there a credit facility?
Credit Facility is at the discretion of the Company. Credit is given only to a very few Registered Customers with a good track record on payment. Postdated cheque of 7 Days maximum are entertained.
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How do I pay for my orders?
App orders payment can be done online through valid debit/credit cards, net banking. Bank account details, amount are sent with order copy.
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Do you accept Debit card/Credit Card/ Online transactions?
Yes. We are digital transactions friendly.
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What are the deposit or payment requirements?
As soon as you receive the final order copy, please verify the amount and pay so as to process the delivery swiftly.
Others
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What is the best way to contact you with questions?
You can reach us uisng this CONTACT US Form
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Do you have helpline for app orders?
Yes our sales representatives assist in all possible ways to conclude the orders. Moosapet Branch – 9703674499 and Begum Bazar Branch -9347001267
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Can I reach you for discussion / consultation?
Welcome. Do schedule a Meeting